Support for your your business your way
We provide a comprehensive range of highly flexible options in terms of support, this means we can deliver all levels of technical support both remotely and on-site. Our support is provided and delivered on-site, remote and via the phone, so we are always able to help.
Remote Help Desk IT Support
Clients can conveniently contact our Help Desk. Speak directly with an expert for assistance with any computer software or PC issues. If you are connected to the internet, you can get connected to a technician. Best of all, the convenience and efficiency offered by online support means a technician can be assessing your issues as soon as your service ticket has been lodged.
Onsite IT Support
Our Technical Engineers are readily available to attend a client’s workplace. We understand downtime can be frustrating.As a result, we will aim to get your systems up and running quickly.Most importantly, we will resolve any computer issues that could not be resolved remotely.
Pay As You Go
For clients who haven’t entered a Managed IT Services agreement with Techstream Solutions, our Pay As You Go services allow you to use our extensive IT computer services ad hoc. For instance, clients can still utilise all our professional IT services if and when computer issues arise. Furthermore, there are no locked in contracts.
Expert end-to-end IT support
Our comprehensive end-to-end IT support services extend to businesses all across Australia. As your trusted IT partner, we will provide expert solutions to keep your infrastructure current. From Cloud Services, Storage Solutions, Security as well as Data Recovery, to deliver the right results to support your business as it continues to develop.
1. Level 1 Help Desk Support
Support for Basic issues, known problems, and service requests
2. Level 2 Technical Support
Incidents requiring specialised technical knowledge and experience
3. Level 3 Expert Support
The highest technical resources are accessed for incident resolution
4. Level 4 Extenal Support
Support requiring action from vendors, platforms or partners.
Log a Support ticket with an expert
Here is How Our Service Works
We provide support to our customers when they need it and how they want it.
1
Log your ticket
You log a ticket with us either via email (support@ciotech.com.au) or by booking a support call.
2
Support team take action
Our support team will start working on a resolution for your issue and provide a estimate to complete after their initial assessment.
3
Resolution
The team will confirm resolution of your support call and provide a brief summary on cause of the issues and steps taken to resolve the issue.
Support explained video coming soon..