24/7 monitoring that catches problems
before you notice
Most IT providers wait for you to call. By then, the problem has already disrupted your team. CIO Tech monitors your devices, servers, network, and cloud services around the clock. When something goes wrong, we know before your staff does. Remote support handles the day-to-day. Proactive monitoring prevents the rest.
Everything watched. Nothing missed.
Every CIO Tech Assured plan includes 24/7 monitoring of your entire IT environment. This is not a dashboard you check yourself. Our team watches the alerts and acts on them.
Workstations and laptops
Disk health, CPU load, memory usage, patch status, and security agent health. If a hard drive is about to fail, we replace it before your staff loses a day of work.
Servers
On-premise and cloud servers monitored for uptime, resource usage, backup status, and service availability. If a critical service stops running at 3am, we are alerted and responding before your team arrives at 8am.
Network infrastructure
Firewalls, switches, access points, and internet connections. We track uptime, throughput, and error rates. If your internet drops or a switch port fails, we know immediately.
Cloud and Microsoft 365
SSL certificate expiry, Microsoft 365 service health, licence usage, and suspicious sign-in activity. Cloud services need monitoring just as much as physical hardware.
Monitoring is not an add-on or a higher-tier feature. Every Assured client gets full monitoring from day one. Plans start from $500/month.
Automated alerts. Human engineers.
Monitoring generates the alerts. Our engineers act on them. And when your team needs help with everyday issues, remote support is one call or ticket away.
Automated alerting
Disk failures, certificate expiry, missed patches, security events, backup failures. Alerts are generated automatically and routed to our engineering team. No human has to notice the problem first.
Remote helpdesk
Password resets, software issues, access requests, email problems. Your staff raises a ticket or calls us directly. An engineer who knows your environment picks it up and resolves it remotely.
Monthly reporting
Every month you receive a plain-English report: what was monitored, what was caught, what was resolved, and what is coming up. No jargon-filled dashboards you need a degree to interpret. Just a clear summary of what your IT provider did for you.
Security event response
Suspicious sign-ins, malware detections, and policy violations trigger immediate investigation. Our team assesses the threat and takes action. You are informed with clear next steps, not a confusing alert email.
Proactive monitoring vs. waiting for things to break
The difference between a break-fix provider and CIO Tech comes down to one thing: when do they find out something is wrong? After your staff calls to complain, or before anyone notices?
Without proactive monitoring
- A hard drive fails. Staff lose half a day of work. You find out when they call you.
- A critical patch is missed. The vulnerability is exploited three weeks later.
- Backups silently fail for two months. Nobody checks until it is too late.
With CIO Tech monitoring
- Disk health drops below threshold. We schedule a replacement before it fails.
- Patches are tracked and applied within 48 hours. Compliance is verified automatically.
- Backup status is checked daily. A failed backup triggers an alert and gets fixed the same day.
Proactive monitoring is not a premium service. It is the foundation of every CIO Tech Assured plan, starting from $500/month. See all plans.
Questions about monitoring and support
What does 24/7 monitoring actually mean?
How do I get support when something goes wrong?
What do the monthly reports include?
Is monitoring included in every plan?
Ready to get your IT sorted?
Start with a 90-day IT Audit to see exactly where you stand. Or take our free maturity assessment for a quick snapshot.
