AppCare: managed support for the apps
your business runs on.
Your team depends on applications that are not part of a standard IT support ticket. MYOB, Xero, practice management systems, CRMs, industry-specific databases. When they break or need updating, your IT provider says it is not their problem. CIO Tech AppCare changes that. We manage your line-of-business applications so your team is never stuck between vendors.
Your applications. Our responsibility.
AppCare covers the applications your team uses daily but that fall outside standard IT support. We handle the vendor, the updates, the troubleshooting, and the integrations.
Vendor liaison and escalation
When something goes wrong with MYOB, Xero, or your practice management system, we call the vendor on your behalf. We speak their language, reference the right logs, and follow up until the issue is resolved. You do not sit on hold.
Application updates and patching
We track update releases for your managed applications and apply them during scheduled maintenance windows. No more running on an outdated version because nobody had time to update it.
Troubleshooting and break-fix
When an application crashes, runs slowly, or produces errors, our team investigates. We determine whether the issue is the application, the infrastructure, or the integration, and fix it or escalate to the vendor with the right information.
Integration support
Your accounting software talks to your CRM. Your CRM talks to your email. When an integration breaks or a sync fails, we diagnose and fix it. Your workflows keep running without manual workarounds.
User training and documentation
When an application is updated or a new feature is enabled, we provide your team with clear instructions. Not a 40-page manual. Short, practical guidance that tells them what changed and what to do differently.
Applications Sydney businesses depend on
AppCare is not limited to this list. If your business runs on a specific application and needs someone to manage it, we can scope it. These are the most common applications we support.
Accounting and finance
- •MYOB
- •Xero
- •QuickBooks
- •Reckon
Practice management
- •LEAP Legal
- •Actionstep
- •FilePro
- •Cliniko
CRM and operations
- •Salesforce
- •HubSpot
- •GoHighLevel
- •ServiceM8
- •Industry-specific databases
Do not see your application listed? Get in touch and we will confirm whether AppCare can cover it.
For businesses tired of being stuck between vendors
If you have ever been told by your IT provider that an application issue is not their problem, and by the application vendor that it is an IT issue, AppCare is for you.
Law firms
LEAP, Actionstep, or FilePro is the backbone of your practice. When it stops working, billable hours stop. AppCare keeps it maintained and supported.
Accounting firms
MYOB, Xero, tax lodgement systems, and document management. Your team needs these working reliably, especially during EOFY and tax season. AppCare ensures they are.
Any SMB with critical apps
If your business depends on a specific application and you need someone responsible for keeping it running, AppCare fills that gap. No more finger-pointing between vendors.
AppCare is available as a standalone add-on or included in Assured Business and Dedicated plans
Assured Business includes AppCare for 2 business-critical applications. Assured Dedicated covers all your applications. Need AppCare without a managed plan? We can scope it as a standalone service.
Ready to get your IT sorted?
Start with a 90-day IT Audit to see exactly where you stand. Or take our free maturity assessment for a quick snapshot.
