IT management that grows with you.
From $1,000/month.
CIO Tech Assured: Business is managed IT for organisations with 15 to 50 users. Everything in Essentials, plus unlimited support, quarterly business reviews, strategic IT planning, and AppCare for your two most critical business applications. Built for businesses where IT is no longer just email and printers.
Everything in Essentials. Plus the strategic layer.
At 15+ users, IT decisions start affecting the whole business. You need more than monitoring and break-fix. You need someone reviewing your IT quarterly, planning ahead, and managing the applications your team relies on every day.
Unlimited remote and telephone support
No hour caps. No watching the meter. Your team calls when they need help and an engineer picks up. Password resets, email issues, software problems, printer dramas. All covered.
Business IT reporting
Monthly reports in plain English covering ticket volumes, SLA performance, device health, security posture, and recommendations. Written for the business owner or practice manager, not for engineers.
Microsoft 365 hardening
Beyond basic administration. Conditional Access policies. Legacy authentication blocked. Defender for Office 365 configured. M365 security tightened to the level most businesses should be at but few are.
Strategic IT planning
A roadmap for where your IT is heading. Hardware refresh cycles, cloud migration planning, licence optimisation, budget forecasting. We help you plan ahead rather than react to the next thing that breaks.
AppCare for 2 business applications
Your two most critical line-of-business applications, managed by CIO Tech. We handle frontline support, vendor escalation, update scheduling, integration maintenance, and user administration. Xero, Cliniko, MYOB, whatever your business runs on.
Disaster recovery planning
A documented plan for getting your business back online after a major incident. What gets restored first. How long it takes. Who does what. Tested, not just filed away in a drawer nobody opens.
Business also includes everything from Assured Essentials: 24/7 monitoring, Essential Eight controls, the full Security Stack, on-site support, backup management, and M365 administration.
IT decisions made with data, not guesswork
Every quarter, we sit down with you and review how your IT is performing. Not a sales pitch. A structured review of what happened, what is coming up, and what we recommend.
Performance and SLA review
Ticket volumes, response times, resolution rates, and SLA performance over the quarter. You see exactly how your IT support is tracking and where any bottlenecks sit.
Security posture update
Microsoft Secure Score progress, patching compliance, backup test results, and any security incidents. Presented in plain English so you can see where your business stands.
Roadmap and recommendations
What is coming up in the next quarter. Hardware approaching end-of-life. Software upgrades. Licence renewals. Budget items. You see what is ahead, not just what already happened.
Device and user health
Which devices are ageing out. Which users generate the most tickets. Where training gaps exist. The data you need to make informed decisions about your IT investment.
Where Business sits in the Assured range
1 to 15 users
- 8 hours support/month
- 24/7 monitoring
- Full Security Stack
- M365 administration
15 to 50 users
- Unlimited support
- Quarterly business reviews
- M365 hardening
- AppCare for 2 apps
- Disaster recovery planning
50+ users
- Dedicated engineer
- Business continuity planning
- SLA dashboards
- Executive reporting
- Full IT department replacement
Not sure which tier? Start with a $990 IT Audit. We assess your environment and recommend the right plan based on what we find.
Questions about Assured Business
What does unlimited support actually mean?
What is AppCare?
When should I upgrade to Dedicated?
How do I get started?
Ready to get your IT sorted?
Start with a 90-day IT Audit to see exactly where you stand. Or take our free maturity assessment for a quick snapshot.
