Google Review
“The team at CIO Tech is great to deal with. Highly recommend.”
Navraj Singh
IT SUPPORT FOR COMMUNITY SERVICES
IT support for community services and not-for-profits
Community service organisations hold deeply sensitive information about vulnerable people. Case notes, health records, family circumstances, court documents. CIO Tech brings the same IT security corporate businesses take for granted, at a price that fits a not-for-profit budget.
Bella Vista, NSW
Same-day on-site
Community Services specialists
THE REALITY
The IT problems nobody funded a fix for
Not-for-profit organisations do critical work with limited resources. IT is usually the first thing that gets deferred, and the last thing that gets funded. Here is what that looks like in practice.
Old systems, no plan to replace them
The laptops were bought with project funding three years ago. The server was set up by someone who no longer works here. There is no IT refresh cycle, no asset register, and no plan for what happens when the next device fails. Every year the hardware gets slower, and the risk of a failure that disrupts service delivery gets higher.
Vulnerable people, vulnerable data
Case management records, mental health notes, family violence documentation, NDIS plans, housing applications. Your organisation holds data that could cause real harm if exposed. Most NFPs we assess have no endpoint protection, no tested backups, and no security policy. The data is there, the protection is not.
When something breaks, who do you call?
There is no IT person on staff. The office manager handles technology problems between their actual responsibilities. When something breaks, you call whoever fixed it last time and hope they remember your setup. There is no documentation, no monitoring, and no one watching for threats. You are isolated, and you know it.
THE APPROACH
Managed IT that works on a not-for-profit budget
CIO Tech works with community service organisations across Western Sydney. We understand grant-funded budgets, board reporting requirements, and the sensitivity of the data you hold. Here is what we bring to your organisation.
Clear tiers you can put in a budget submission
CIO Tech Assured starts from $500/month plus GST for organisations with up to 15 users. Business tier starts from $1,000/month plus GST for 15 to 50 users. Dedicated tier is $2,500/month plus GST. Pricing is published, scope is clear, and you know exactly what you are committing to before you sign. No hidden costs. No vague "call for a quote", just transparent pricing that fits a grant acquittal.
Essential Eight, EDR, and immutable backups, standard
Every Assured plan includes Essential Eight controls (eight baseline measures from the Australian Cyber Security Centre), EDR (software that detects ransomware on your devices and stops it before it spreads), and 3-2-1 immutable backups (three copies of your data, two storage types, one offsite, none can be altered or deleted). The people you serve deserve data protection that matches the sensitivity of their circumstances.
Board-ready IT reporting
The Client Command Center gives your leadership team visibility into support requests and devices. Ticket status, SLA tracking, device information, all in one place. When someone asks "what is happening with our IT support?", you open the portal and show them. We also send a monthly report covering ticket volumes, performance, and recommendations.
Western Sydney, where NFPs actually operate
CIO Tech is based in Bella Vista. We are local to the communities you serve. When something needs hands-on attention, we are on-site, not travelling from the CBD or dialling in from interstate. We understand the constraints NFPs work within, and we do not treat you like a corporate account that happens to have a smaller budget.
WHERE DO YOU STAND?
Two ways to see where your IT stands
Pick the depth that suits the time you have right now.
2 minutes
2-minute Cyber Posture Snapshot
Six questions, instant qualitative grade. No PDF, no follow-up homework.
7 minutes
7-minute IT Maturity Assessment
Twenty-five questions, detailed PDF report with section scores and a priority action list.
Take the Assessment WHAT SYDNEY NFPS HEAR FROM US
Real reviews from real clients
A small sample of recent Google reviews. We protect what matters because the people who trust us deserve nothing less.
Google Review
“CIO Tech have been working with us for several years. They have been a great support. We highly recommend CIO Tech.”
MrTrevjoy
Google Review
“5 stars for their 5 stars support.”
Sugandha Shrestha
BEFORE AND AFTER
In-house IT vs CIO Tech Assured
What changes when you move from ad-hoc IT to a managed baseline. Same business, different operating model.
In-house IT or break-fix
CIO Tech Assured
In-house One IT person who handles everything
Assured A team of engineers, each specialised
In-house Reactive. Fix it when it breaks
Assured Proactive. 24/7 monitoring catches issues first
In-house Patches when someone gets around to it
Assured Critical patches deployed within 48 hours
In-house Backups that may or may not actually restore
Assured Immutable 3-2-1 backups with monthly restore testing
In-house Security as a separate add-on quote
Assured Essential Eight included as standard
In-house No documented response time
Assured SLAs published, response time measured
In-house Phone calls answered when convenient
Assured Same-day on-site from Bella Vista
In-house Pricing per hour, surprise invoices
Assured Published pricing from $500 per month plus GST
THE PROTECTION
Protecting the people who protect others
Community organisations hold data about people in difficult circumstances. The security around that data should reflect the trust those people have placed in you. CIO Tech implements four layers of protection, all included as standard.
Essential Eight controls
Eight security controls from the Australian Cyber Security Centre. Patching, restricted admin access, multi-factor authentication (a second verification step when logging in), and application control. These block the most common cyberattack methods and form the baseline of responsible data handling.
EDR on every device
Endpoint Detection and Response software monitors every device in your organisation for suspicious behaviour. If ransomware attempts to encrypt your case files, EDR detects it and isolates the device automatically, before the damage spreads.
Immutable backups, tested monthly
Three copies of your data. Two different storage types. One offsite. All immutable, meaning an attacker who gains access to your network still cannot alter or delete your backups. We test restores every month. If the worst happens, your client records are recoverable.
Microsoft 365 hardening
Most cyberattacks targeting small organisations start with email. We harden your Microsoft 365 environment with multi-factor authentication, anti-phishing protections, Safe Links and Safe Attachments, and email authentication standards that prevent domain impersonation. Your staff's inboxes become significantly harder to exploit.
We do not promise to eliminate risk. What we do is implement controls that significantly reduce your exposure to the attacks that actually hit community organisations in Australia, and verify those controls are working every month.
TRUST
Trusted by Sydney organisations
We work with community service providers, medical practices, and professional services firms across Sydney. Every organisation gets the same security depth, the same local team, and the same published pricing.
CIO Tech, Bella Vista NSW
Western Sydney service area
Essential Eight implementation
Published pricing transparency
Take the First Step
Stop putting off IT that works
Book an IT Audit
$990 one-off. 90-day deep dive into your IT environment with a prioritised action plan.
Book IT AuditFree IT Health Check
Takes 3 minutes. See where your IT stands and what to fix first.
Free IT Health Check