Your IT department. Without building one.
From $2,500/month.
CIO Tech Assured: Dedicated is a full IT partnership for organisations with 50+ users. A dedicated engineer who knows your environment. SLA dashboards you can share with your board. Business continuity planning. Executive reporting. Strategic roadmaps. Everything a large business needs from IT, without the cost and complexity of hiring an internal team.
Everything in Business. Plus the executive layer.
At 50+ users, IT is a board-level function. You need dedicated resources, executive-grade reporting, and a continuity plan that has actually been tested. Dedicated delivers IT as a managed function of your business, not a vendor relationship.
Dedicated engineer
A named engineer assigned to your account. They know your environment, your team, your business applications, and your quirks. Not a rotating roster of strangers. One person who owns your IT.
SLA dashboards
Real-time visibility into service levels. Response times, resolution rates, ticket trends, and SLA compliance. Available on demand through the Client Command Center, not buried in a monthly PDF.
Executive reporting
Board-ready reports that cover IT performance, security posture, risk items, budget tracking, and forward planning. Written for executives and directors, not for engineers.
Business continuity planning
Beyond disaster recovery. A comprehensive plan that covers how your business keeps operating during a major IT incident. Failover procedures, communication plans, recovery priorities, and regular testing. Not a document that gathers dust.
Strategic IT roadmap
A 12-month IT plan aligned with your business objectives. Technology investments, infrastructure upgrades, security improvements, and budget forecasts. Reviewed quarterly and updated as your business evolves.
Quarterly business reviews
A structured face-to-face review every quarter. Performance against SLAs. Security posture progress. Roadmap updates. Budget alignment. Action items with deadlines. IT treated as a board-level function.
Dedicated includes everything from Assured Business: unlimited support, M365 hardening, AppCare, disaster recovery planning, plus the full Security Stack.
What your team actually gets day to day
Dedicated is not a helpdesk with a premium label. It is a complete IT function embedded in your business. Here is what that looks like in practice.
New starter and leaver management
When someone joins, their laptop, accounts, email, and application access are ready on day one. When someone leaves, their access is revoked the same day. No loose ends. No old accounts floating around.
Vendor management
We deal with your software vendors, ISP, printer company, and phone provider. When something is not working, we chase it. You do not spend your afternoon on hold with Telstra.
Project delivery
Office moves, cloud migrations, hardware rollouts, network upgrades. Dedicated clients get project planning and delivery as part of the relationship. We scope, plan, and execute, not just respond to tickets.
Compliance support
When your auditor, insurer, or regulator asks about your IT controls, we provide the documentation and evidence. Security policies, control registers, incident logs, and backup test records. Ready when you need them.
Dedicated vs hiring an internal IT team
At 50+ users, you might consider hiring an internal IT manager. Here is what that comparison looks like.
Hiring an IT manager
- $120,000+ salary plus super, leave, and training
- One person who takes holidays and gets sick
- You still need to buy monitoring, EDR, and backup tools
- Limited by one person’s skillset and availability
CIO Tech Assured: Dedicated
- From $2,500/month. Predictable, all-inclusive.
- A team behind the dedicated engineer. No single point of failure.
- Full Security Stack, monitoring, and tools included.
- Broad expertise across security, cloud, and infrastructure.
Ready to explore Dedicated? Start with a $990 plus GST IT Audit or contact us to discuss your requirements.
Questions about Assured Dedicated
Is the dedicated engineer on-site full time?
What happens when the dedicated engineer is on leave?
Can Dedicated work alongside an existing internal IT person?
How is the $2,500/month pricing structured?
Ready to get your IT sorted?
Start with a IT Audit to see exactly where you stand. Or take our free maturity assessment for a quick snapshot.
